Terms of service
Terms of Service
Welcome to Liora. By visiting lioragems.store or placing an order with us, you agree to the following Terms of Service. Please read them carefully before using our website or making a purchase.
About Us
Liora is an online jewelry brand based in Lebanon, offering 925 sterling silver and stainless steel pieces designed for everyday wear. When we refer to "we," "us," or "our," we mean Liora. When we refer to "you" or "your," we mean the person using our website or placing an order.
Use of Our Website
By using our website, you agree to use it only for lawful purposes and in a way that does not infringe on the rights of others or restrict their use and enjoyment of the site. You agree not to use our website to post, transmit, or share any harmful, fraudulent, abusive, or unlawful content, attempt to gain unauthorized access to any part of the site, or interfere with the proper functioning of our website or its security.
We reserve the right to refuse service, terminate accounts, or remove content at our discretion.
Products and Pricing
We make every effort to display our products, materials, and prices as accurately as possible. However, small variations in color, finish, or stone placement may occur due to the handcrafted nature of our pieces or differences in screen displays.
All prices are listed in US dollars and include applicable taxes where required. Prices and product availability may change at any time without prior notice. If an item is mispriced due to a technical or human error, we reserve the right to cancel the order and refund any payment made.
Orders and Payment
When you place an order, you agree to provide accurate and complete information, including your name, phone number, and delivery address. We accept cash on delivery for orders within Lebanon and online payment methods as displayed at checkout.
Once your order is placed, you'll receive a confirmation message. If we cannot fulfill your order for any reason, we'll contact you directly to resolve it.
We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud, incorrect information, or stock issues.
Shipping and Delivery
Orders are delivered across Lebanon within 2 to 4 business days. Free delivery is available on orders over $40. Delivery times are estimates and may vary due to factors outside our control, such as courier delays or weather conditions.
Full details can be found on our Shipping Policy page.
Refunds, Returns, and Exchanges
Our Refund, Return, and Exchange Policy outlines the full terms for returning or exchanging a product. By placing an order with Liora, you agree to those terms. Please review the policy before requesting a refund or exchange.
Intellectual Property
All content on lioragems.store, including but not limited to text, images, logos, product photography, graphics, and designs, is the property of Liora and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or use any part of our content for commercial purposes without written permission from us.
Personal, non-commercial use of our website is permitted.
Limitation of Liability
Liora provides its products and services on an "as is" basis. While we do our best to ensure accuracy, quality, and availability, we do not guarantee that our website will always be uninterrupted, error-free, or free of technical issues.
To the fullest extent permitted by law, Liora is not responsible for any indirect, incidental, or consequential damages resulting from the use of our website or products, including delays, loss of data, or issues arising from third-party services such as couriers or payment processors.
User Responsibilities
You are responsible for providing accurate information when placing an order, ensuring the delivery address is correct and accessible, reviewing product details, materials, and sizing before confirming a purchase, and contacting us within the required timeframes for any refund, exchange, or damage claim.
Third-Party Links
Our website may contain links to third-party websites or services. These links are provided for your convenience, and we are not responsible for the content, privacy practices, or terms of any third-party sites.
Changes to These Terms
We may update these Terms of Service from time to time to reflect changes in our business, operations, or legal requirements. Any updates will be posted on this page with a revised effective date. Continued use of our website after changes are posted means you accept the updated terms.
Governing Law
These Terms of Service are governed by the laws of the Lebanese Republic. Any disputes arising from your use of our website or our products will be handled under Lebanese law.
Contact Us
If you have any questions about these Terms of Service or your experience with Liora, you can reach us anytime on WhatsApp at +961 76 812 208 or through our Contact page. We'll respond as soon as possible.