Shipping policy
Shipping Policy
At Liora, we do our best to get your order to you as quickly and safely as possible. Please review the details below to understand how our shipping works.
Shipping Locations
We currently ship across Lebanon only. International shipping is not available at this time, but we're working on expanding soon. If you'd like to be notified when we start shipping internationally, you can subscribe to our newsletter or message us on WhatsApp at +961 76 812 208.
Delivery Time
All orders are delivered within 2 to 4 business days from the date of order confirmation. Delivery times are estimates and may vary slightly due to factors outside our control, such as courier delays, public holidays, or weather conditions.
Shipping Fees
Standard delivery is free on all orders over $70. For orders under $70, a small delivery fee is added at checkout based on your location. The final delivery fee is always displayed clearly before you confirm your order.
Cash on Delivery
We offer cash on delivery across Lebanon, so you can pay for your order in cash when it arrives at your door. No credit card or online payment is required.
Order Confirmation
Once you place an order, you'll receive a confirmation message on WhatsApp or through the contact details you provided. If we need to clarify any information before shipping, our team will reach out to you directly.
Delivery Process
After your order is confirmed, it's packed with care in our signature Liora packaging and handed over to our trusted delivery partner. You'll be contacted by the courier before delivery to coordinate the drop-off time.
Please make sure the phone number and address you provide at checkout are correct and reachable, as this helps us deliver your order smoothly and on time.
Failed or Missed Deliveries
If our courier is unable to reach you after multiple attempts, or if the address provided is incorrect, the order may be returned to us. In such cases, redelivery fees will be paid by the customer.
Damaged or Wrong Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with your order number and clear photos of the issue. We'll cover all delivery fees and replace your item free of charge. Full details are available on our Refund & Exchange Policy page.
Contact Us
If you have any questions about your order, delivery timing, or our shipping process, you can reach us anytime on WhatsApp at +961 76 812 208 or through our Contact page. We're happy to help and make sure your Liora piece arrives exactly when you expect it.