Privacy policy
Privacy Policy
At Liora, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and how we keep it safe when you visit lioragems.store or place an order with us.
Information We Collect
When you visit our website or place an order, we may collect the following information:
Personal details such as your name, phone number, email address, and delivery address, provided voluntarily when you place an order, contact us, or subscribe to our newsletter.
Order details such as the items you purchased, quantities, order totals, and delivery preferences.
Technical information such as your IP address, browser type, device information, and browsing activity on our site, collected automatically through cookies and similar technologies.
Communication history when you message us through WhatsApp, email, or our contact form.
How We Use Your Information
We use the information we collect to process and deliver your orders, communicate with you about your purchase, respond to your inquiries, send order confirmations and shipping updates, improve our website and shopping experience, and, with your consent, send you marketing updates about new collections, offers, and restocks.
We do not sell, rent, or trade your personal information to third parties.
Sharing of Information
We only share your information with trusted partners who help us run our business, such as our delivery providers to complete your shipment, our payment processors to handle transactions, and our marketing tools such as email platforms. These partners are bound by confidentiality and only receive the information necessary to perform their service.
We may also disclose your information if required by law, legal process, or to protect our rights and the safety of our customers.
Cookies
Our website uses cookies to improve your experience, remember your preferences, and analyze site performance. You can control or disable cookies through your browser settings at any time. Please note that disabling cookies may affect how the site functions.
Data Security
We take reasonable steps to protect your personal information using secure servers, encrypted connections, and trusted platforms such as Shopify. While no online transmission is ever 100% secure, we work hard to safeguard your data and continuously improve our security measures.
Your Rights
You have the right to access the personal information we hold about you, request corrections to any inaccurate information, request deletion of your personal data, opt out of marketing communications at any time, and ask questions about how your data is used. To exercise any of these rights, contact us on WhatsApp at +961 76 812 208 or through our Contact page.
Children's Privacy
Liora is not intended for use by anyone under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy regularly to stay informed.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, you can reach us anytime on WhatsApp at +961 76 812 208 or through our Contact page. We'll respond as soon as possible and make sure your questions are answered.